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Lost password or username

This page tells you how to get your username or a new password.

Lost username

If you have lost your username then click on Sign In from the home page, then "Forgot ID or Password?". Enter the email address you registered with, and we'll send through your user id and a reset password.

Lost password

If you have lost your password then click on Sign In from the home page, then "Forgot ID or Password?". Enter the email address you registered with, and we'll send through your user id and a reset password. Please note imagebank admin can't access your password so can't tell you your existing password. Once you have a reset password you can change your password online.

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